Problems With Payment or Billing

Whether you’re a brand with an active subscription or a creator waiting for a payout, your payment flow should run smoothly. Here’s how to fix the most common issues with payments or billing on WebContent.

For Brands

1. My card is being declined

• Check that the card has funds available

• Make sure online payments are enabled

• Try another card if possible

• Contact your bank if the issue continues

2. I’m missing an invoice

• Contact support

• All invoices are also automatically sent to your registered email

3. I want to update my payment card

• Go to Subscription in your account settings

• Click Add payment method and enter your new card details

• The update applies immediately

For Creators

1. I haven’t received my payment

• Verify that your content has been approved by the brand

• Make sure your Stripe account is correctly connected

• Check your available balance under Payments

• Remember: payouts only happen when you request them

2. I can’t withdraw my money

• Log in to your connected Stripe account

• Make sure your bank account is registered

• Check for any security notifications from Stripe

• Contact support if the issue persists

Common Issues for Both

1. Payment stuck as “pending”

This usually happens when the content hasn’t been approved yet.

• Log in and check the status of the task

• Contact the brand through the platform if you’re waiting for approval

2. Incorrect information on an invoice

• Contact support

• Specify which details need to be corrected (VAT/CVR, email, address, etc.)

• We will send you an updated invoice manually

Need help?

If you’re unsure about anything — card issues, fees, invoices, or Stripe — reach out through our support page. We’ll help you quickly and make sure everything runs smoothly.