How to Contact Support or Your Performance Manager

Whether you need technical help, have questions about campaigns, or want strategic input on your UGC setup, WebContent gives you several ways to get the right support quickly.

Here’s a simple guide to contacting support or your Performance Manager, depending on your plan and needs.

1. Contact support directly in the app or dashboard

This is the fastest way to get help.

How to do it:

• Open the WebContent app or desktop dashboard

• Go to Profile or Help/Support

• Send your message in the chat

Our support team typically replies within a few hours — often sooner.
You can get help with anything from uploads, payments, and creator matches to technical issues.

2. Contact via email

If you prefer writing an email:

info@webcontent.dk

You can send screenshots, descriptions, or invoice questions.
Support will get back to you as soon as possible.

3. Use your Performance Manager (Scale plan)

If you're on the Scale plan, you get ongoing access to a dedicated Performance Manager who helps with:

• Campaign feedback

• Creator selection

• Brief optimization

• Performance analysis

• UGC scaling strategy

How to book a session:

• Go to your dashboard

• Click Performance Manager or Book Session

• Choose a time in the calendar

You can also email your Performance Manager directly if you’ve received their contact details.

4. When to use which option?

Use support for:

• App errors

• Swipe problems

• Upload issues

• Payments and invoices

• Account settings

Use your Performance Manager for:

• Campaign setup

• Briefing and AI tools

• Choosing creators

• Scaling your content production

• Performance and reporting

Ready for help?

Open the support chat — or book a session with your Performance Manager if you're on the Scale plan.
We’re here to help you move forward, whether it’s technical issues, content, or strategy.