Errors When Uploading or Swiping in the Creator App

We work hard to keep the WebContent app stable and easy to use — but like any app, occasional technical issues can occur, especially during uploads or when using the swipe feature.

Here’s how to fix the most common issues so you can get back to creating quickly.

1. Problems with the swipe feature

Symptoms:

• You can’t swipe left or right

• New tasks aren’t loading

• The app freezes when swiping

Possible solutions:

• Check if you have the latest app version (App Store / Google Play)

• Fully close the app and reopen it

• Check your internet connection

• Log out and log back in

If the issue continues, contact support through chat or email — we can check your account.

2. Problems uploading content

Symptoms:

• Your video gets stuck during upload

• The app closes mid-upload

• The file doesn’t save

Possible solutions:

• Make sure the file is in .mp4 format and under 5 GB

• Use a stable WiFi connection — mobile data may time out

• Ensure the app has permission to access your photos and videos

• Restart the app and try again

Uploads go directly to our backend — so a stable connection is crucial.

3. Other errors — or if you’re unsure

If something isn’t working:

• Contact support

• Send a short description and a screenshot if possible

Our team typically responds within a few hours.

You’ll never lose a task because of a technical issue — we’ll help you get back on track quickly.

4. Good habits to avoid errors

• Keep the app updated

• Use WiFi when uploading

• Save your content locally before uploading

• Enable push notifications so you don’t miss updates

We’re here to help

Tech issues can happen, but support is always ready to assist. Reach out through the app or our support page — we’ll solve the issue together.